A series of eight on-line, interactive courses helped the tele-marketing sales force learn the rudiments of networking.
These short modules allowed the learning to be integrated into their work day without impacting their selling time.Click here to see a sample lesson.
To date, AGORA has developed over 100 sales and manager training courses for IBM. Here's an example.
IBM's purchase of retail planning software, created an urgent need to train sales and support reps, as well as systems architects and programmers, in a new and complex business solution. IBM knew their reps needed to understand the customer retail and financial perspectives, as much as they needed to know features and benefits. They wanted to create a team environment with technical reps working side by side with sales reps. They also wanted to take this opportunity to reinforce sales skills in the specific context of this product.
Working closely with the product developers and IBM management, we analyzed the needs of each specific audience and designed an intense workshop supplemented with self-study and reinforced with job aids. The goal was to prepare the entire group to successfully handle a customer visit by the end of the week. We far exceeded the goal and the sales teams welcomed the chance to put their new proposal templates to immediate use.
Oxford grew quickly from one office and 12 people to 50 offices and 500 people. They needed a consistent, cost-effective way to train their people wherever they were. Working with their managers, AGORA designed, developed, and delivered over 200 on-line lessons plus 200 manager-led discussions.
Additionally, Agora trained their managers, using workshops held over webex.
Needs analyses are stock-in-trade for training developers such as AGORA. However, AVON challenged us to identify their management development needs worldwide.
AGORA conducted interviews with top-level mangers in 8 different countries and developed surveys in the preferred language of each country.
AVON uses the results to help strengthen their people's leadership and management skills worldwide.
Hewlett-Packard did not want to take up their entire product introduction meeting explaining the bells and whistles of their highly technical products. Not wanting to keep their international sales reps and managers out of the field more than a few days, they asked us for some help. We suggested and designed an electronic approach that enabled them to get up-to-speed before they even arrived at the meeting.
Taking advantage of the medium, we provided full-color product training in their native languages. They learned features and benefits in the context of real customer problems. By the time they arrived at the meeting, they were well-enough prepared to use the "live" sessions to work with management on presentations for specific customers.
Designed, developed, and programmed four courses for medical sales teams in Europe, Asia and South America to learn how and where to sell new products as clinical solutions.