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Manager Development

Helping managers create productive teams
Communicating Effectively Building trust and respect
Managers need to develop their skills to:
  • Listen for understanding
  • Ask better questions
  • Encourage and motivate


Managers often put off important conversations in order to avoid negative reactions.


We teach them how to talk with anyone about anything in a professional manner without creating an emotional response.


Effective Coaching Building skill and knowledge

We teach managers to base their coaching on:

  • observable, tangible behaviors,
  • factual feedback, and
  • practical action plans.

Behaviors are about what someone does, not who they are or what their 'apparent' attitudes might be,

Coaching works well if it is forward-thinking, rather than dwelling on mistakes.